Return policy

Important: please read our return policy carefully. There are no exceptions, as the general terms and conditions were accepted upon purchase.

Returns:

returns made without prior request and authorisation will not be accepted. In this case it will not be possible to request a refund.

  • Deadline: you can return the product within 90 days of receipt. After this period, it is no longer possible to return or exchange the product.

  • Conditions:
    • the product must be in its original condition, unused and in its original packaging.
    • For products where hygiene is important, the product must be thoroughly cleaned before return.
  • Return process:
    • your order number
    • the reason for return
    • if damaged, a photo of the product
    • your contact details
    • send an email to support@fidanziabags.it:
    • Our returns address is located in China only. Returns to other addresses will not be accepted and will not be entitled to a refund.
    • Returns without prior notification are not valid.
  • Return at your own expense and risk:
    • Returns are at your own risk.
    • The company accepts no responsibility for packages that are lost or held at customs.
  • Tracking your shipment:
    • Returns must be made with a tracking number that you will receive from us.
    • Without a tracking number, the return cannot be traced. In this case, the right to a refund expires, as receipt cannot be confirmed.

Refund:

  • Procedure: As soon as the return has been received and checked, you will receive an email with confirmation or refusal of the refund.
    • If approved, your refund will be processed within 30 days using the same payment method used for purchase.
  • Late or missing refund:
  • If you haven't received a refund within 30 days, please check your account.
    • If you still have not received a refund, contact us at support@ibizachicboutique.com.

Exceptions:

  • Defective products: if you have received a defective product, we will send you a new one free of charge.
  • Cancellation: orders cannot be cancelled after completion, as our system processes them automatically.

If you have any questions, please contact us at support@ibizachicboutique.com.